Frequently Asked Questions

•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.

•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.

•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.

•The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters.

•The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters. •The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters.

Yes, our products are certified by USDA, Natrue, and NSF.

All our plastic bottles are BPA free!

We highly recommend talking with your doctor before applying our products, especially with our essential/conventional oils.

Almost all of our products are vegan – you can contact us for further information regarding the products that are not vegan.

Please contact your physician with any medical questions and usage of our product for medical purposes. We are not responsible for any side effect that may occur if our products are used for medical topical usage.

All our flower waters are indeed food grade. Just add a teaspoon to your favorite drink and when baking/cooking for flavor enhancement.

Almost all of our products are gluten free – you can contact us for further information regarding the products that are not gluten free.

From the EU, please check out our EU website:

www.alteyaorganics.eu. From any specific country, feel free to fill out the contact form for furthe assitance.

From Asia, Australia, Africa, and South America, we recommend ordering from www.alteyaorganics.com at anytime.

**Please note that we only ship via USPS for international orders

Please complete our contact form and a representative will assist within 24-48 hours.

We do not allow private labeling nor sales via e-commerce/websites other than our own and affilated e-commerce partners.

If you have further questions, please specify on our online contact form for further clarification.

Please complete our contact form and arepresentative will assit within 24-48 hours.

Please complete our contact form with exact form request, business info, and possbile order number, if any.

Please complete our contact form with business name, contact info, social links, and a representative will contact you within 24-48 hours.