Refund policy

Return Policy:
Due to the nature of our products, refund requests must be made within 14 days of an order delivery date. Please call us at +1.877-4-ALTEYA or email us at orders@alteyaorganics.com for RMA and if you have any questions. Pre-paid labels will be provided for damaged products. Refund can be issued for unopened items in their original packaging once we receive the returned product. The customer must have an account or create an account in order to receive their refund. There might be a restocking fee depending on the total value of the order. If an order has been returned, any Alteya Reward points earned for that order will be subtracted from the customer’s account.