Refund policy

Due to the nature of our products, refund requests must be made within 14 days of an order delivery date. Please call us at +1.877-4-ALTEYA or email us at orders@alteyaorganics.com if you have any questions or refund requests. Pre-paid labels will be provided only if the product is defective or damaged. Refund will be issued as Alteya Reward Point’s to their account once we received the returned product. Customer must have an account or create an account in order to receive their refund. There will be a re-stocking fee depending on the total value of the order. If an order has been returned, any Alteya Reward points earned for that order will be subtracted from the customer’s account.