FAQ

Product Ingredients

Rose Oil Info

•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.•It is not unusual in these times of colder weather for the rose oil to crystallize, giving the appearance of a smaller quantity of the product then what was filled.
•When we receive inquiries about this issue, we usually recommend running the sealed bottle under warm water for a short period of time.
•This will melt the crystals and bring the oil to it’s more convenient liquid form. Please update us if this problem persists.

Rose Water Info

•The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters. •The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters. •The current batch of rose water has strong aroma as the concentration of rose oil is the highest we have had in a while (this is actually awesome, and we are very proud of it). The product is of superior quality, it is certified organic and food-grade (what better way to treat your skin than with something you can put in your mouth).
•The difference in one batch vs another is totally normal and expected from real rose waters that do not have alcohol, preservatives, essences or other ingredients added.
•If you like the lighter aroma better, all you need to do is add some distilled (or even regular) water or a little clear alcohol to your rose water.
•Note however that our rose water is widely considered the industry standard for aroma and skin care properties of real rose waters.

Are your products certified organic? Pure Natural?

•Yes, our products are certified by USDA, Natrue, and NSF.•Yes, our products are certified by USDA, Natrue, and NSF.•Yes, our products are certified by USDA, Natrue, and NSF.

Any bottles that are BPA free?

•All our plastic bottles are BPA free!

May I use your products when I'm pregnant?

•We highly recommend talking with your doctor before applying our products, especially with our essential/conventional oils.

Are your products vegan?

•Almost all of our products are vegan – you can contact us for further information regarding the products that are not vegan.

May I use the rose water as eye drops?

•Please contact your physician with any medical questions and usage of our product for medical purposes. We are not responsible for any side effect that may occur if our products are used for medical topical usage.

Are your products tested on animals?

•Our products are not tested on animals!

Is any of your products food grade?

•All our flower waters are indeed food grade. Just add a teaspoon to your favorite drink and when baking/cooking for flavor enhancement.

Are your products gluten Free?

•Almost all of our products are gluten free – you can contact us for further information regarding the products that are not gluten free.

Ordering Internationally

•From the EU, please check out our EU website: www.alteyaorganics.eu. From any specific country, feel free to fill out the contact form for furthe assitance.
•From Asia, Australia, Africa, and South America, we recommend ordering from www.alteyaorganics.com at anytime.
**Please note that we only ship via USPS for international orders**•From the EU, please check out our EU website: www.alteyaorganics.eu. From any specific country, feel free to fill out the contact form for furthe assitance.
•From Asia, Australia, Africa, and South America, we recommend ordering from www.alteyaorganics.com at anytime.
**Please note that we only ship via USPS for international orders**

Wholesale/Bulk Inquiries

Interested in wholesale?

•Please complete our contact form and a representative will assist within 24-48 hours.
• We do not allow private labeling nor sales via e-commerce/websites other than our own and affilated e-commerce partners.
• If you have further questions, please specify on our online contact form for further clarification. •Please complete our contact form and a representative will assist within 24-48 hours.
• We do not allow private labeling nor sales via e-commerce/websites other than our own and affilated e-commerce partners.
• If you have further questions, please specify on our online contact form for further clarification.

International Inquiries?

•Please complete our contact form and arepresentative will assit within 24-48 hours.

Obtaining a copy of the Organic certification/COA (Certificate of Analysis)?

•Please complete our contact form with exact form request, business info, and possbile order number, if any.

PR/ Influencer Inquiries

Interested in Alteya Organics?

•Please complete our contact form with business name, contact info, social links, and a representative will contact you within 24-48 hours.

Alteya Rewards

What is Alteya Rewards?

•Purchases on AlteyaOrganics.com now earn loyalty points which can be redeemed during future orders of our products. Create an account at AlteyaOrganics.com and log in. Place an order at anytime and receive points based on the products.
•Alteya Rewards points never expire.

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    Dear Valued Friends, Partners and Customers,
    We hope everyone is well considering the unprecedented situation these past few days. Like many businesses, we are doing our best to prioritize everyone's health and wellbeing, while meeting the needs of our customers.
    Amongst some of the key products needed to help keep COVID-19 from spreading and keeping us healthy, are soaps, sanitizers, and many immune-boosting essential oils, which are part of Alteya's product portfolio. Our business operations also include supplying ingredients and raw materials to multiple industries including the food, beverage and personal hygiene. Therefore, as detailed by the multiple governments' directives we have a special responsibility to try to maintain normal operations.
    After taking all necessary safety precautions, and abiding by all regulations and directions, we will continue manufacturing our products for as long as possible. We are asking all our customers to please be patient as we do our best to fulfill orders as promptly as possible, especially for some of our products and ingredients where we are experiencing a surge in demand.
    We also would like to remind everyone about the World Health Organization's guidelines for staying healthy in the current environment:
    -Wash hands frequently with soap and warm water, or alcohol-based hand rub;
    -Avoid close contact with anyone with cold or flu-like symptoms;
    -Cover nose and mouth when coughing and sneezing with tissue or flexed elbow.
    We really value our relationship and thank you for your support. Please let us know if you have any questions or comments.
    Stay safe!
    The Alteya Organics Family