Free shipping is available to the contiguous United States for orders above $50**.
*After discounts and promotional codes.
**Free shipping excludes Hawaii, Alaska, Puerto Rico, Guam, and the U.S.V.I.
INTERNATIONAL SHIPPING
All orders shipped outside of the US are subject to a shipping charge. The amount depends on the weight of the order and the final destination.
We recommend checking our shipping calculator to determine the shipping amount.
By placing an international order with Alteya Organics, you agree to the following terms:
1. Final Sale Policy
Due to international import and export regulations, all international orders are considered final sale. Returns, exchanges, or cancellations cannot be processed once the order has been shipped.
2. Lost or Damaged Shipments
In the event that a shipment is lost or arrives damaged, a refund may be issued only after official confirmation or notice from the shipping carrier. Alteya Organics reserves the right to review and verify all claims before issuing a refund.
3. Delivery Timeframes
Estimated delivery times for international shipments may vary depending on destination, customs processing, and carrier operations. Delivery timeframes are not guaranteed.
4. Carrier Delays
Alteya Organics is not responsible for delays caused by shipping carriers, customs clearance procedures, or other circumstances beyond our control.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping costs. Alteya Organics has no control over these charges and cannot predict their amount. Failure to pay applicable customs fees may result in delays, return, or abandonment of the shipment, for which Alteya Organics is not responsible.
Any order exceeding $20 USD may be subject to import duties, taxes, and additional fees. If applicable, these charges must be paid by you to ensure your package clears customs. Please note that Alteya Organics does not collect duties or taxes, and we cannot estimate what these charges might be. After your order has shipped, we cannot refund any shipping costs if you choose not to accept the customs charges. To cancel your order before it ships, please reach out to us at: order@alteyaorganics.com
ESTIMATED TIME OF DELIVERY (USA & INTERNATIONAL)*
Please note that handling times are between 1-2 business days before shipment.
-Continental US-
First Class/Free: 5-7 Business Days
Second Day: 2 Business Days
-Canadian Shipping Times-
**First Class International: 9-15 Business Days
**Priority International Mail: 5-6 Business Days
-International Delivery-
UPS Saver: 5-15 Business Days
UPS Express: 5-10 Business Days
Major Holidays/Some US Holidays/Promotions will affected shipping times. Please fill out our contact form for further questions and concerns
* Transit times are estimates and not guarantee
Delivery Responsibility
Customers are responsible for providing accurate shipping information and ensuring that packages can be properly delivered to the designated address or mailbox. Alteya Organics is unable to request special delivery instructions from the carrier, including but not limited to requests such as delivery to a back door, patio, neighbor’s residence, or any other specific location. All orders will be delivered according to the carrier’s standard delivery practices.
I WROTE THE WRONG SHIPPING ADDRESS ON MY ORDER AND IT LOOKS LIKE IT WAS ALREADY SHIPPED, CAN ALTEYA RESHIP, THE ORDER TO THE CORRECT ADDRESS?
We can once the original package is returned to us. You will be responsible for paying a re-shipping fee. Please note that the re-shipping fee will depend on the size of the order.
RETURNING A PRODUCT
Due to the nature of our products, refund requests must be made within 14 days of an order delivery date. Please call us at +1 (312) 528 9161 or email us at orders@alteyaorganics.com for RMA and if you have any questions. Pre-paid labels will be provided for damaged products. Refund can be issued for unopened items in their original packaging once we receive the returned product. The customer must have an account or create an account in order to receive their refund. There might be a restocking fee depending on the total value of the order. If an order has been returned, any Alteya Reward points earned for that order will be subtracted from the customer’s account.
In the following situations, we may deduct the shipping cost from your refund and apply a 3% restocking fee: incorrect or undeliverable address or recipient name, ordering the wrong product, or no longer needing the product.
Please complete our contact form with your order number and we’ll send shipping instructions for your return package.
Return shipping and handling charges are the customer’s responsibility.
PRODUCT ARRIVED DAMAGED
When your order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear.
However, if you think a product in your shipment is damaged or defective, please complete our contact form. Please provide the order number along with your email address and phone number for fastest service.
To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment.
Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
For further questions, please refer to our Shipping policies and/or contact us through our contact form at any time.