Refund policy

Return Policy:
Due to the nature of our products, refund requests must be made within 14 days of an order delivery date. Please call us at +1 (312) 528 9161 or email us at orders@alteyaorganics.com for RMA and if you have any questions. Pre-paid labels will be provided for damaged products. Refund can be issued for unopened items in their original packaging once we receive the returned product. The customer must have an account or create an account in order to receive their refund. There might be a restocking fee depending on the total value of the order. If an order has been returned, any Alteya Reward points earned for that order will be subtracted from the customer’s account.

Return Policy for International Orders:

By placing an international order with Alteya Organics, you agree to the following terms:

1. Final Sale Policy
Due to international import and export regulations, all international orders are considered final sale. Returns, exchanges, or cancellations cannot be processed once the order has been shipped.

2. Lost or Damaged Shipments
In the event that a shipment is lost or arrives damaged, a refund may be issued only after official confirmation or notice from the shipping carrier. Alteya Organics reserves the right to review and verify all claims before issuing a refund.