Policies

Hours of Operation

We are open 10 am – 6:00 pm CST Monday-Friday. You can order at your convenience 24 hours a day via our website. You can also fax an order to +1-509-694-9304 or send us an email through our website.

Delivery

Orders received after 11am CST are usually shipped from our warehouse on the following business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received. Once an order leaves our store, we are not responsible for damages or loss in transit. By placing an order you accept our terms and conditions.

Return Policy

Due to the nature of our products, we cannot accept returned items. If an item that you ordered is defective or damaged, please return it for an exchange or merchandise credit. The item must be packed in its original manner. Returns will not be accepted without prior authorization. Please contact us for a return authorization number which must be included in the package that is being returned. If breakage occurs on return because of inadequate packaging no credit will be issued.

Cancellations

Cancelled orders will be subject to a cancellation fee of 20% or $5, whichever is higher. The cancellation fee on cancelled Priority or Express orders is 25% or a minimum of $10.
Shipping fees are extra to the cancellation fee, if the canceled order has already left Alteya’s warehouse.

Shipping Information Issues

If there is a shipping information issue and the customer is not able to assist us within 30 days, we keep the right to cancel the order (refer to ‘Cancellation’) or ship it to the customer’s Billing/ Shipping address using the basic shipping method.

Copyright

All information on this website unless stated remains copyright of Alteya Inc or its affiliates. No information on this site, including any text or images, may be used, reproduced, or published either electronically or on hard copy or in any other format, now or in the future, without our written permission.

Legal Disclaimer

The information provided on our website is accurate to the best of our knowledge at the time of inclusion. Alteya makes no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from Alteya’s website. We reserve the right to make changes and corrections at any time, without notice. Alteya accepts no liability for any inaccuracies or omissions in our websites and any decisions based on information contained in Alteya’s websites are the sole responsibility of the visitor.

We accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from one of Alteya’s websites. Alteya cannot be held liable or responsible for any physical or medical conditions resulting from the handling and/or use of any of our products.